FAQ's

Here are some of our frequently asked questions. You may be able to find the answer to your questions here. If these FAQ don't give you the answer you're looking for, simply click here to access our contact page.

One of the great things about our receipt printers is they're extremely easy to maintain. They are thermal printers, meaning they don't use ink. The only thing that ever needs replacing is the paper, and its an very easy process. Simply find the open button located on the right hand side of the printer. Place your fresh roll of paper inside the printer and simply unroll a small amount, and lay it over where the paper prints from.

Then simply close the lid and the paper will trim off the excess hanging out the front automatically. You're then ready to go!

Receipt Printer
Receipt Printer
Receipt Printer
Receipt Printer

Make sure that the drawer itself has not been locked by someone using the set of keys that came with it as the electronic system cannot do anything about that lock. Next make sure that the cable coming out of the cash drawer is plugged into the receipt printer firmly, try unplugging it and then plugging it back in. Another thing to check is the receipt printer, if it is jammed or out of paper then it will not be sending any messages to the cash drawer until the problem is sorted. If none of this works, then call support for assistance.

The most common cause for this is that the roll of paper in the printer has been inserted the wrong way round, only one side of the paper has been treated to work with the thermal printer head so if it is trying to print on the other side of the paper then nothing will happen. Try flipping the paper over and that should fix the issue, if not then ring the support line for more information.

Wrong way
Right way

This is due to windows using up hard drive space with temporary files. These files can be deleted to save space. A simple program called CCleaner can be downloaded to help delete these unnecessary files, or you can use the built-in windows program called Disc cleaner.

Disk Cleanup Desktop app
C Cleaner

PDQs can be slow due to power reasons, or windows making them idle to save power. One way to fix this issue to get a powered USB hub to plug the PDQs in, or by accessing the device manager via the control panel on Windows, you can access the properties of the Universal Serial Bus controllers by right clicking on each USB port and selecting the power management feature and un-ticking the "allow the computer to turn off this device to save power"

Device Manager Conrtol panel. Universal Serial Bus controllers, Properties. Power Management, Allow the computer to turn off the device to save power.

The laser from the Barcode scanner only works whilst the trigger is being pressed.

The stand is designed to be pressing the button down constantly so the laser is always on for hands free scanning. If the laser is not active whilst in the stand, make sure the scanner is sitting in the stand properly. If it definitely is and its still not working, simply try unplugging it and plugging it back in. If this still doesn't fix your issue, please contact support.

Ensure device is on the stand correctly.

No. We are the only distributors of the Pet Shop Management Software, Retail Management Software and Bar Management Software.

We took the decision not to franchise our programs as we did not want to lose control over our software. We do have certain people trying to advertise our software to other people but we are the ones you deal with if you are interested and if you wish to purchase the software.

Providing you do not breach our terms and conditions e.g. try to copy and sell it to other people you may use the software indefinitely.

Unlike much of our competition, we do not put expiry dates on our software after the software is completely paid for. There is an expiry date for support but that does not affect the program's operation.

When it comes to support we feel we are the most competitively priced in terms of support we can offer. First of all, you get your first three months free.

Secondly, if you wish to continue your support which is completely voluntary, it is only £30 per terminal per month when paid by direct debit. Within this price you receive support over the phone for any problems or queries you may have. You have access to our postcode lookup service. You have access to our Master Dataset with over a hundred thousand products and suggested RRP's. You also receive updates to our software when they are available. This way when you purchase the product from the beginning, you get a more capable and superior program at the end of the month. You can also if you wish as part of your support fee have remote automated backups. These backups occur every week and offer additional peace of mind.

We would be happy to demonstrate our software for free at a time and date that suits both you and us and would also be happy to recommend what package best suits yourselves.

The quickest we have ever installed from confirmation is 16 hours, but we would require at least a few days.

As long as they are in a relatively easy format such as a CSV file or Microsoft Excel etc. then there will be no charge. We normally do not charge for data importation but some formats can be harder to decipher than others.

If it is useful for at least one other person / company, either now or in the future in our opinion, then it is FREE. The same update will also go on everyone else's system and therefore as a community, we all benefit from other people's ideas. There are so many ideas and suggestions that the rate at which the program has grown and is still growing has been immense.

This is a very common question with almost any seller of a product. First of all, we do not have large overheads and are very motivated in what we are doing.

Naturally of course we do not want to cease trading and therefore are very careful when we conduct business. We also are very resourceful and have many people wishing to invest in us at the moment.However, in the worst of circumstances and the worst were to happen we have an agreement with two solicitors in which the following applies:

If we go out of business or are unable to continue trading, then each has half of a master key and source code. The master key / source code when complete can generate any type of unlock code for any computer with any expiry date that is to be distributed to all customers that have completed payment for the software.

Yes. We are only able to offer our support terms providing you have the internet. We also ask you have the internet on the day of installation together with all your router passwords where available.

TeamViewer is a piece of software that we use to remotely log onto your EPOS or your back office to assist and help you may have arising. If we don't already have your ID and password, we will ask you for your ID and password which is displayed on the left side of the TeamViewer box, we will then use these details at our end and log on to you.

From this point you can then show us where you are having issues and what your issues are. We will then either work with you to resolve the issue or we will spend some time on the issue and call you back with an update when is needed.

TeamViewer

Usually if your TeamViewer is dashed out and there is no ID and password it means you've lost internet connection, to check this just load up your internet browser and search for something you wouldn't usually search for. If you can't then we recommend a router restart and then we will go through the first steps again.

From your main EPOS screen if you select the accounting tab along the top of your screen this will show you a variety of different buttons. Select the incident digital log button, type in your incident, select the date that the incident happened and then select the insert event button.

Incident log

Remember, follow mode allows you to navigate through your buttons, edit mode allows you to edit their style and functionality.

From the main menu, you want to make sure you're on the Sales tab, then select Sales Layout.

If you want to create a large amount of buttons at once, you can simply click Auto draw blank buttons at the top of the screen and select your amount. Try keep it to square numbers if possible (4,9,16,25)

If you would like to create one single button, simply click the Create/Design tab at the top, then drag and drop a button from the coloured selections onto your canvas.

To add a product, simply search for it in the right by name or barcode, then click Add to button. If you want to add a product that's not in your system (E.g. Loose treats like pigs ears), then you need to click Create new line and add to button.To Add a Function instead of a product, simply select the functions tab above your product selection area and select the function you wish to add.

Making a button

On the sales screen, select the button named "Special Functions" and then select the button named "Staff Clock In / Out". The staff member will be presented with the Clock In or Clock Out button.

This will clock in the staff member currently selected. So for example, if one of your staff members log in using their finger print, they can only clock themselves in. This is a much better system for accuracy as people cant log or use eachother's accounts.

Clock-in

On the Main EPOS Menu screen select the "sales" tab, then click on "sales layout" this will open a new window showing you the design view of your main sales screen. In the top left corner there is a rectangular button that when clicked switched between "Edit Mode" and "Follow Mode".

Sales Layout

When on "Follow Mode" you can click on any button to be taken to the whichever screen it points to, once you are in the location where you want to make the new button for your new section switch back to "Edit Mode" then click on the "Create/Design" tab at the top of the screen, select any of the coloured rectangles in the top left of the screen and drag one onto the sales layout, this will create a new button for you. Select the button and then bottom right enter whatever you want to show up into the "Display Name" field, you will now see that text on your button.

Sales Layout

Switch back to "Follow Mode" and click on your new button, you will now see a blank screen where you can make new buttons, switch back to "Edit Mode" and go back to the "Create/Design" tab, however instead of dragging out buttons one at a time from the colour list, click on "Auto Draw" further along the top of the screen, this will then ask you to enter a number for how many buttons you would like to be drawn on that page which it will do automatically as well as creating a back button to allow you to navigate back to a previous page, you can now click on each of these new buttons and edit them as you wish.

Sales Layout

On the main EPOS Menu select the "Sales" tab and click on the "Custom & Shelf Edge Label Designer" button. In this window you can see a list of all currently available printers for your machine on the left and on the right you can see all current labels on your system. In the bottom right of the screen you can click on the "Design New Label Style" button, and then you will be asked to enter a name for your new "Label Style", next you will be taken to the label info

New Label

screen where you can enter parameters for your label such as height, width, margin spacing etc.. Once the sizes and other parameters are set up you can click on "Design Label Style" in the top right corner, this will take you to the design layout screen where you can see a digital representation of your label. Here using the tools on the right hand side you can add various elements to your new label such as different text fields, images, barcodes etc. The majority of the elements that you will be adding are likely to be found within the "Label Property" tab on the right hand side.

New Label

Click on "Label Property" and then draw out a rectangle on your label to represent the space you want it to take up, a list will then appear asking you what property you want to use, whether it be name of item, barcode and much more. You can add multiple properties to your label by drawing them out multiple times in different locations on your label. You can also right click on any element currently on your label and see multiple options to change such as colours, font etc.

New Label

When finished with your design click on "Back to Page Setup" in the bottom right corner to be taken back to the info screen. Here you can click on "Save Label Style" at the top of the screen and that will finalise the design and save it to your system, or if you do not want to save the label click on "Abandon Changes" instead to discard it. When back on the original Shelf Label screen you can select a printer and a label and then click on "Print Preview Label List" to see a digital representation of what the label/s will look like when printed.

New Label

From the main menu, you want to make sure you're on the Sales tab, then select Sales Layout.

If you want to create a large amount of buttons at once, you can simply click Auto draw blank buttons at the top of the screen and select your amount. Try keep it to square numbers if possible (4,9,16,25).

If you would like to create one single button, simply click the Create/Design tab at the top, then drag and drop a button from the coloured selections onto your canvas.

To add a product, simply search for it in the right by name or barcode, then click Add to button. If you want to add a product that's not in your system (E.g. Loose treats like pig's ears), then you need to click Create new line and add to button. To Add a Function instead of a product, simply select the functions tab above your product selection area and select the function you wish to add.

New Button

Adding text to your buttons is fairly simple, once you are in your sales layout mode select your button that you would like text on and to the right hand side go to display name (F4 as shortcut) enter chosen text and press enter and your text shall appear.

Display Name

However, remember this way the products will not be associated with the button. If you want to link buttons and products, you need to follow the next step. If it is a product you are adding to your button, then select the button you are going to be using and along the right side of the screen is a stock section type the name of your product in the name of item Colum and press search, (you can also search your product by different categories for example barcode). When you can see the product you would like to add select the product in the top box then click add to button.

Product Name

To get back to windows select the cross in the top right of whatever page you are on, (which will bring you back to your EPOS main screen) then on the bottom left select log out of user for example it will say log out admin once you have done that, it will bring you to the start page where all your users will be listed if you from here select exit to windows you will be back at your desktop.

Exit to Windows

From your main EPOS screen if you select the stock tab along the top of your screen this will show you a variety of different buttons. Select the stock manager button, this will open your stock editor where you can see all of your stock once you have clicked search.

You can search for a product by a number of different properties e.g. barcode, for quicker results scan your product barcode in the box and your product will appear.

View Stock

From your main EPOS screen if you select the stock tab along the top of your screen this will show you a variety of different buttons. Select the stock manager button, this will open your stock editor and a list of different things related to your stock. (you can see all of your stock once you have clicked search.)

Select your product and under "product properties" select the colum you would like to edit, double click and edit away.

Edit Stock

When in the "Stock manager" search and select whatever item of stock you want to be the smaller of the 2 linked items and then click on the "Linked Stock" tab. Next you want to click on the grey rectangle to the right of where it ways "Parent Product" at the top right of the screen, this will then bring up a search window where you can find the larger of the 2 items that you want the smaller one to reduce in size/quantity as it is sold. You then need to enter the size/weight of the small item in the field marked "Current Product Size relative to parent Product" and then enter the details of the large item in the field marked "Parent Product Size relative to current product", you should then be able to see the new ratio between the two products automatically updated below the 2 fields. If this all looks fine then click on add parent to selected and you are done, now whenever you sell the small object it will reduce the quantity of the larger product.

Link Stock

The most common cause for this problem is that the item in question is still in a previous replenishment order that has not been fully closed off, this is done on purpose by the system to make sure you don't accidentally order more stock than required. On the main menu go to the "Stock" tab and then click on "Replenish Stock", this will open the "Replenishment Manager" window where you can see all of your current replenishment orders. Click on "Show All" at the top of the screen to see all orders including previously closed off ones, and to see a specific set of orders that contain the item you are looking for click on the "Search Orders" tab at the top of the screen.

Min and Max

Here you can enter multiple search parameters from dates and payment options to errors and invoice reference numbers, you can also click "add item" on the right hand side to only search for orders that contain the items in the selection box. Once all of the parameters are filled out click on search and it will show you all of the replenishment orders on your system that meet those parameters.

Min and Max

You are looking for the most recent order that has the item in question, now go through the process of making sure that the order has been properly closed off; has it been checked as stock received, paid for and stock added? If so then go into the order and check that the item itself has been checked off. When this is done all future orders should be able to add that item again.

A min/max order is one of the most efficient ways to order in new stock. Click on the replenishment manager button and click on "create new order". The method you need to click is "Minimum / Maximum". In the drop down menu above, select a supplier or all suppliers. You can add a few more properties to the order like including customer orders or to ignore discontinued lines etc. When you click accept an order will be generated based on your minimum and maximum quantity levels set in your stock manager. This insures you have the correct amount of stock of the products you are selling.

Min and Max

From your main EPOS screen if you select the accounting tab along the top of your screen, this will show you a variety of different buttons. Select the "selected store statistics" button and in here it will bring up a lot of different tabs, down the left side you can select your date range that you would like to see your best selling product, then once you've chosen your date range click on the show details button at the bottom to load all your transactions between the two dates. Along the top you will see a charts/reports tab if you select this tab it will give you a range of different report charts you can run. Click on the one you would like to run so in this case "best-selling lines" to preview you can select show chart which will give you a small view of your results.

Selected Store Statistics

Click on the full screen button to see your chart in a full report format. From here you can do whatever you would like with your findings, you can export, print or even email your report.

From the main menu, select the "Stock" tab at the top of the screen and then press the button named "Supplier manager". Press the button named "Create New Supplier". Enter the suppliers Company Name and then accept it.

Now scroll down to the name of your new supplier in the "Suppliers List" and select it. You can now enter all the details for the supplier as required. The details save as soon as you type them in, so you do not need to press a button to save. Just close the window with the Cross (top right) when you are done.

Add Supplier

From your main EPOS screen if you select the sales tab along the top of your screen, this will show you a variety of different buttons. Select the "sales mode" button.

From this point you will be on your sales screen of your EPOS, there is a button called find item so if you ever have any issues finding an item or scanning an item in you can just click on this button.

This way you have multiple ways to find your items:

  • Item name keyword/internal code
  • Partial barcode
  • Supplier name
  • Supplier code

Once you've chosen how you would like to search, type in the boxes your selected text, select your product and press accept.

Find Items

Within the "Amendment History" tab in the "Stock Editor" screen there are 2 tabs along the left hand side "New history" and "Old history", If the "New History" tab is currently selected then press "refresh" in the bottom right hand corner to show results which should show you all data for that product if it has been updated recently, if nothing shows there then click on the "Old history" tab, at the bottom there is a large switch that alternates between "New Product History Data Only (2014+)" and "All historical Data", first off try the New Product tab and press refresh and this should show all results for that item in your database since the end of 2014, or switch to historical if you want data from before then.

In the "stock manager" search for whichever item you want to edit and select it, then click on the "Barcodes" tab along the top of the screen, in this new window click on "Add Barcode" and you can then scan or type in the new barcode, click "Accept" and the new barcode will be assigned to that product.

Add Barcodes

From your main EPOS screen if you select the accounting tab along the top of your screen, this will show you a variety of different buttons. Select the "selected store statistics" button and in here it will bring up a lot of different tabs, down the left side you can select your date range that you would like to see your best selling product, then once you've chosen your date range click on the show details button at the bottom to load all your transactions between the two dates. Along the top you will see a charts/reports tab if you select this tab it will give you a range of different report charts you can run. Click on the one you would like to run so in this case "general sales overview" to preview you can select show chart which will give you a small view of your results. Click on the full screen button to see your chart in a full report format. From here you can do whatever you would like with your findings, you can export, print or even email your report.

General Sales

From your main EPOS screen if you select the accounting tab along the top of your screen, this will show you a variety of different buttons. Select the "selected store statistics" button as soon as this section loads you will see total income/s in a couple of different ways. Your income will display as zero until you choose your date range and click show details on the left side of your screen.

Daily Income

On the main screen of the EPOS select the accounting tab, then click on "edit past sales manually". Select "Search Sales" at the top of the window, here you can set a date period and type in a variety of filters on the right hand side to search for the sale/s that you want to edit. This will then show you all sales that fit the criteria that you have given back on the original window.

Now you can select whichever sale you want from the list shown and it will show you the important information for that sale on the right hand side of the window, cash and card tender etc, as well as the items included in that transaction at the bottom of the window.

You can click on any of the fields on the right to change the values inside and once done you click on "amend transaction" to save the changes.

Edit Past Sales

The Cash-Up Manager works off of manually entered data, it shows exactly how much cash/card etc was in the till/bank account at the end of the day by manually adding up the currently held tender, due to human error or other unforeseen circumstances this can lead to there being less or more tender at the end of the day than the system is expecting, perhaps too much change was given on a transaction or a tip was given without notice and put in the till, these lead to slight differences in the end of day total. The Store Statistics view works solely off of the sales put through the system that day so it cannot take into account any mishaps that happen during the day.

If you need a certain custom report and cannot find it already on your system you can ring the support line on: 0330 380 0142 and if we have it already made we can transfer it onto your system, however if it has not been made in the past then we can create a bespoke report to suit your needs, if it is a very simple report that only takes a line or 2 of code then it might be free of charge however most bespoke reports will incur a cost to produce with the cost going up the longer it takes to write the report. When complete the report will be added to your system ready for you to use.

The most common reason for this is human error, if at the end of the day a mistake is made when entering the values of the money in the till it will show up as a discrepancy on the Cash-Up report so you need to make sure that all the values that you are entering are correct. It is also possible that at some point during the day the incorrect change may have been given for one or more of the transactions that had taken place which would lead to some small discrepancies, in this case it does not need to be "fixed" as it is a good record that something was done wrong on that day.

Another common issue is that the cash total will be over by a certain amount and the card total is under by that same amount or vice versa, this is cause when a transaction that was put into the system as one type of tender was actually made using the other type, e.g. at the end of the day your card total is down £8.51 and your cash total is up by £8.51 then at some point a transaction for £8.51 was put into the system as a card payment however cash was actually taken for this transaction. To fix a problem like this you need to go to the "Accounting" tab on the main menu and into "Edit Past Sales Manually" then search for that day's sales and you should find the sale of £8.51, move the £8.51 from card tender into the cash tender field and then click on "Amend Transaction", now go back to your Cash-Up report and click on the "Recalculate Discrepancies" button and the values should now balance out and discrepancies should all show as £0.00 meaning everything is correct.

You must also make sure that at the end of each day that you are entering the correct amount into the "Remain Float" field otherwise that will mess up the next day's Cash-Up by whatever amount that value is out by. Finally, if none of this works then call the support line and ask them to look into it for you to try and find where the discrepancy has come from.

From the accounting tab click on the "Edit Past Sales Manually", from here you can search for the record in question. Once located via date or order number, you can amend the tender, add the correct details into the boxes on the right and click on "Amend Transaction"

Fixing Cash/Card Cross Over

The easiest way to create a customer order is by simply adding the products into the cart the customer wishes to order, it's also best to add the customer on the sales screen, but you can add that later. Once the products are in the cart, click on the customer orders button, then "Create New Order". This will open a New order and automatically add the products and the customer details.

Create Customer Orders

From the sales screen click on "Customer Orders", search or select the correct customer order from the list, and click on "Pay Deposit On Order". This will bring up a number pad so you can enter the amount the customer wishes to pay. Once selected this deposit will be added to the cart, to be processed as a normal sale.

Pay Deposit

This is typically because via the replenish stock option when you create a new order you need to remember to tick the "include customer orders" on your next order. You also need to remember to tick the "To be Ordered" via the customer orders screen.

From your main EPOS screen if you select the customer/marketing tab along the top of your screen, this will show you a variety of different buttons. Select the "customer database" button.

Here you can find the customer you need even if you only know their last name or company name, there are many ways for you to quickly search for a customer in the different boxes provided.

Here you can view all the details on your customer accounts, you can see points history, individual customer statistics, best spend periods and many other extremely useful analytics to help you ensure your customer is getting the best service from your store andr customer is getting the best service from your store and also you can then see what customers have stopped using your store meaning you can target them with some marketing to get them back in your store.

Search Customer

From your main EPOS screen if you select the sales tab along the top of your screen, this will show you a variety of different buttons. Select the "sales mode" button.

On your sales screen there will be a button that says "new customer", once you click on that it will let you add a new customer. Here you can add all the customer details like a phone number, address etc. Which will be great to use for marketing later on, so get as many details from your new customer as you can.

Create New Customer

In the Sales Screen, press the button at the bottom of the sales screen named "Select/Edit Customer". You can provide search rules (filters) to select some of the customers based on your search rules. To see all customers simply just press the "Search" button without typing in any criterea. Doing this will select all of your customers.

Search Customer

Go to the "Customers/Marketing" tab on the main menu and select "Vouchers", in the new window that appears click on "Create New Voucher" on the left hand side.

Creating a voucher

This will then show a keypad asking how many vouchers you want to create, select the amount to create and click on "accept", the next screen asks how many months the voucher is valid for (when do you want it to run out), type in the desired amount and click "accept", then it will ask you to enter the value of the vouchers e.g. £3.50, once again enter the desired amount and click on "accept".

Creating a voucher

The system will then ask you if the voucher can be reused if the full value is not used, this means if part of the total value of the voucher is used to pay for a sale do you want to produce a new voucher for the customer with the remaining amount. Finally enter a note/message to appear on the voucher that the customer will be able to see when it is printed out (description of why they got the voucher etc) and when you click on "Accept" the voucher will be made and added to the system.

Creating a voucher

If you click on the "Second Screen Advertising" button within the "Customers/marketing" tab on the main menu you will be taken to the "Second Screen Control" window where all of your current 2nd Screen templates will be visible, if there are none then you can import the default template from the Premier EPOS Server by clicking on the "Import Template" button on the right hand side. Otherwise you can click on "Create New Template" in the top right hand corner to create a template from scratch. You can also edit any current templates by selecting one from the list and pressing "Edit Template" or delete any unwanted ones by selecting one and pressing "Delete Template".

Second Screen

Selecting "Create new template" will ask you to enter the resolution of your second screen, first asking for the horizontal pixel amount ad then the vertical, followed by whatever name you want to give to the template, finally, you will be asked to enter a description for the template and when you click on "accept" it will appear in the list.

Second Screen

Selecting "Edit Template" will take you to the "Template Design" window where you will make all changes to your templates, the 4 buttons on the right hand side of the screen are what you will make use of the most.

The special offer editor is located under the "Customers/Marketing" tab. First thing is creating a name for the offer, and then clicking "Create New Offer". Now is time to add details to the offer, the most basic settings are to add a discountoffer by an amount, to an amount, by percentage or cheapest item by percentage.

The next step is to add Subgroups or Sub Items to the offer, by clicking on this button you can add groups of items, for example, "Dog" or narrow it down to "Dog" and then "Toys" or right down to an individual item. You can further edit theoffer by adding required products to trigger the offer, for example if you buy "X" and "Y" you get "Z" for free.

Once you have selected your products for the offer, you can further edit it to only include specific customers or groups, times of day or exclude specific customers. Once you have completed your offer, click "Update Offer".

The simple answer is yes, you just need to have the video on the till in question, access the second screen advertising option on EPOS and disable the second screen. You then start the video via windows media player and with the mouse drag the media player software over to the second screen. It's always good to set the video on a loop.

To set up your user's restrictions you need to log in at the user's page, then once you've logged in you will be logged into the main screen, then you need to go to the settings/administration tab on the main EPOS screen. Once you are there select the software settings button, it will then load up all the settings, when you are in this section of the EPOS click the security tab and it will load a list of everything you can set restrictions on for your users.

There are six different user accounts that you can set for your staff, these are:

  • Restricted
  • Generic
  • Supervisor
  • Manager
  • Admin
  • Super Admin

Here you will see there are already some pre-set settings on what we would recommend, this is a customizable restrictions page to some extent. You can tick and untick whatever boxes you would like for any of the six account types, keeping in mind that whatever you select for that account type will apply for any user who is set as that account type.

You will also see on this section of the EPOS that there are blue boxes in the middle of the restrictions page under the title "Globe Restriction?" this setting is for if you have other stores or other tills you can mirror all the user settings on to your other tills/back offices and can select which type of users you would like to do this for. Unless you have the same users using that account type in your different stores or using your different tills we recommend you not to turn the global setting on because if you have different users with different restrictions it will override them settings and they will all be the same as your main till.

Once you have made changes and you are happy with your changes always remember to click apply restrictions and save settings then you can close the settings section down with the cross in the corner and your good to go.

You can check this by signing into the different users for example the user set as super admin will be able to see every button on all the different tabs, whereas the generic user will not be able to see all of the buttons under the different tabs. (Based on what you have restricted for that account type).

You can change the account types of your users at any time by going into your settings and using the change account type function.

Restrictions

If a user forgets their password and can't log on they can rest it by, having someone with a higher account type for example manager log on and then once they've logged in they will be logged into the main screen, then they need to go to the settings/administration tab on the main EPOS screen.

Once they are there they need to select the software settings button, it will then load up all the settings and along the top of the screen select the users tab, which will then bring up a list of different functions along the right side of the screen.

Select the account that has the forgotten password and select the function on the right side which says "set new password". Enter the new password, close this section, log out of the current user and then the user will be able to log into the account with the new password.

You can always call us and we will help you with this issue and get your user/s logging in again.

From the Main Menu, Select the tab called "Accounting".

In here you will see a button called "Staff Manager". Press this button and a new window will open. In here select the "Clock In / Out Reports". In here you can select a date range, and group method (day, month etc...)

Clock in and out

From the Main Menu, select the tab labeled "Settings / Administration".

Now press the button that is named "Software Settings" (Has a picture of a cog on it). You will now be presented with a new window. Select from accross the top menu the item named "Users". From here press the button named "Create New User", Put in the Users Name, then Select what level of access they can use and then enter a password. Now press the button named "Save Settings". They are now a user on your EPOS system.

New User

On the main menu of the EPOS System, click on the "Purple Arrow" button in the top right hand corner once and it should take you to the "Purchase Services" tab by default, there you can see the current expiry dates of your license keys and support. Click on the large "Purchase Support or Credits" button on the right hand side and the "Payment/Credit" window will appear.

This windows allows you to purchase some of the different services that we offer, you can pay for an extension of support, extra SMS text messages that can be sent through the "Marketing Manager", you can purchase Custom Loyalty Cards that we can design and print in house for you, and you can pay for access to the Live"A"Sync Back-up service, all of which will automatically be added to your account. By default, our system will let you send 200 e-mails per month however if you link an external e-mail address then you can send as many as you like.

System Information

On the main menu click the "Purple Arrow" in the top right hand corner twice and then click on the "APP" tab at the top of the screen. On this screen you can see some of the basic details about your account and the App on the right hand side such as your account number and the number of accounts currently set up for your store on the App. On the left hand side is the button to go into the app settings. Here you can select and edit the accounts associated to the app and change the passwords as required.

Premier EPOS App

On the PDA itself open up any web browser and go to either app.premierepos.co.uk or app2.premierepos.co.uk depending on which version you use, you will then be o the login screen, you need to enter your customer number at the top which if you do not know you go to the "APP" tab on the main menu and see it there, then you need to enter the account details that you have set up for the app, then click "log in" and you are all done.

Each type of user account has different privileges, if you are missing some buttons on the main screen such as on the settings/administration page then it means your account has some restrictions in place, speak to one of your managers and ask them if you need access to this area for any reason and they can either edit your account privileges or access the area themselves to make whatever changes are needed.

There is likely an issue with the connection settings between the tills in your store, please ring support to get this fixed as changing the wrong settings can cause a lot of damage to the system and can also result in the loss of data.

The mobile app settings are located on the third tab page of the software. From here you can "Create/Edit App Users". You can add a username and password for your staff member via the "Users" tab and then link the user to your store via the "Quick add function" on the "Stores" tab.

Creating an App user

Once it is wet up on the software, if you are using an android device you need to download Chrome and if you are using an Apple device you need the icody, or swipetrack app and the safari browser. On the browser you enter the app2.premierepos.co.uk in the address bar. Enter your account number provided by us, your username and password. You now have access to great tools on the go, like stock, statistics, sales, web orders, customers, and replenishment.

Typically this is due to a change in settings somewhere, like the firewall, router or IP address. The firewall can block connections you need to connect externally, to fix this we need to allow these connections through. The same can be said about the router, certain ports need to be open to allow connections to your database. The IP address can be fixed by creating a static IP address, so you don't lose connections in the future.

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